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        Contact information

        Customer Service - Home 
        Monday - Friday 7 a.m. to 7 p.m. EST
        Email us


        Customer Service - Business
        Monday - Friday 7 a.m. to 7 p.m. EST


        Hearing or Speech Impaired

        711 (TTY or TDD Relay Service) 
        Report Energy Theft  800.452.2777
        Report Copper Theft  800.452.2777
        Lakes & Recreation  800.829.5253 or 800.829.LAKE
        Investor Relations  800.488.3853 
        Media Contacts  800.559.3853 
        Report Fraud and Scams  800.452.2777
        Report Environmental Concern  855.355.7042 

        Mailing addresses

        Mail Payments:
        Duke Energy Progress
        P.O. Box 1003
        Charlotte, NC 28201-1003

        Overnight or Express Mail:

        Duke Energy
        10101 Claude Freeman Dr. 225N
        Charlotte, NC 28262

        General Correspondence:
        Duke Energy Progress
        P.O. Box 1771
        Raleigh, NC 27602

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